Please contact us prior to returning to ensure the proper items are resent in a timely manner.
Exchanges are accepted for 14 days after the date of delivery.
Please contact us via a private message to our facebook page or the email below.
Artadelica reserves the right to refuse exchanges in cases it feels necessary.
Once given authorization, a return address will be issued and you may ship your items.
Items must be returned in their original unwashed condition free from odors, stains, and pet hair. We reserve the right to refuse an exchange if the items show any signs of wear, alterations, misuse or damage. We do not cover the return shipping cost, but exchanges will be shipped out at no additional cost.
Once your return is received, your new item(s) will be shipped out at no additional cost or store credit/refund will be issued via email.
If you are not completely satisfied, simply return the product in NEW condition, along with proof of purchase, within 14 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at email@example.com for refund procedures.
All the items handcrafted and printed by 3-rd part company, so we cannot refund or exchange the item if you ordered the wrong size(before placing an order make sure you are taking the right size, please check our size chart), have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3-rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 14 days.